14.1. Volkswagen Manufacturer’s Warranty
14.1.1. Brand-new Volkswagen Transporter Base Vehicles supplied by Rogue Concept are accompanied by the applicable Volkswagen manufacturer warranty.
14.1.2. The Base Vehicle is supplied with the manufacturer’s warranty on the manufacturer’s terms. Full details will be provided with the vehicle documentation.
14.1.3. The Manufacturer’s Warranty is provided by Volkswagen and is subject to Volkswagen’s own warranty conditions, exclusions, servicing requirements and limitations.
14.1.4. The Customer shall receive the relevant warranty information and documentation applicable to the Base Vehicle.
14.1.5. Any warranty claim relating to the Base Vehicle may be submitted to Volkswagen or an authorised Volkswagen repairer in accordance with the Manufacturer’s Warranty.
14.2. Rogue Concept Conversion Warranty
14.2.1. Rogue Concept provides a 36-month Conversion Warranty commencing from the date of collection of the Vehicle, unless otherwise stated in writing. The warranty covers defects in workmanship, materials, installation and eligible conversion components supplied and installed by Rogue Concept as part of the conversion.
14.2.2. The Conversion Warranty covers defects arising from the manufacture, installation or operation of the conversion, including furniture, cabinetry, electrical installations, plumbing, water systems, leisure battery installations and other fixed conversion components, subject to the exclusions and conditions set out in this section.
14.2.3. Certain appliances, equipment and components may be subject to separate manufacturer warranties, which may provide different warranty periods and conditions. Where applicable, these warranties will apply in accordance with the relevant manufacturer’s terms and conditions. The applicable warranty information will be provided with the Vehicle documentation where appropriate.
14.2.4. All warranty claims must be submitted to Rogue Concept for assessment and approval before any repair or replacement work is undertaken. Rogue Concept reserves the right to inspect the Vehicle and investigate the reported defect to establish whether it falls within the scope of the applicable warranty.
14.2.5. Where a defect is confirmed as covered by the Conversion Warranty, Rogue Concept will determine the appropriate remedy, which may include repair, replacement or another appropriate resolution, in accordance with the warranty terms and applicable statutory obligations.
14.2.6. The Customer must not authorise or undertake warranty repairs through a third party without obtaining prior written approval from Rogue Concept, except where urgent action is reasonably necessary to prevent further damage or protect safety.
14.2.7. The Conversion Warranty does not cover defects, damage or failures arising from:
- a) Misuse, neglect, improper operation or failure to follow the operating or maintenance instructions supplied with the Vehicle.
- b) Accidental damage, impact, collision, vandalism or damage caused by external factors.
- c) Normal wear and tear, deterioration, cosmetic ageing or consumable items.
- d) Failure to carry out required maintenance or inspections in accordance with the instructions provided.
- e) Repairs, alterations or modifications carried out by the Customer or a third party without prior written approval from Rogue Concept, where the modification or work has caused or contributed to the defect or has prevented proper diagnosis.
- f) Damage arising from use of the Vehicle or its equipment outside its intended purpose or specified operating conditions.
14.2.8. The Rogue Concept Conversion Warranty is provided solely to the original purchaser of the Vehicle and is non-transferable. In the event of a subsequent sale or transfer of ownership of the Vehicle, the Rogue Concept Conversion Warranty will not pass to the new owner.
14.2.9. Any remaining manufacturer’s warranty relating to the original Base Vehicle or separately warranted components will remain subject to the relevant manufacturer’s terms and conditions.
14.2.10. Warranty repairs covered by the Rogue Concept Conversion Warranty must be carried out by Rogue Concept or by a repairer expressly authorised in writing by Rogue Concept.
14.2.11. Where a warranty claim is approved, Rogue Concept will confirm the proposed repair arrangements with the Customer before work commences.
14.3. Annual Habitation Inspection
14.3.1. To maintain the benefits of the Rogue Concept Conversion Warranty, the Vehicle must undergo an annual habitation inspection every 12 months from the date of delivery.
14.3.2. The inspection may be carried out by Rogue Concept Ltd or by a suitably qualified and competent independent habitation inspection provider. All inspections must be completed in accordance with Rogue Concept’s specified inspection requirements and checklist.
14.3.3. The Customer shall be responsible for arranging and paying for the annual inspection and must retain and provide evidence of the completed inspection upon request.
14.3.4. Failure to complete the annual inspection may affect warranty cover where the failure has caused or contributed to the defect or has prevented the timely identification of an issue that could reasonably have been detected during the inspection. Any limitation of warranty cover shall be proportionate to the circumstances and shall not affect the Customer’s statutory rights.